Refund policy

Return & Replacement Policy

At Ginger Box, customer satisfaction is important to us. Please read our policy carefully before placing your order.

We do not offer cash refunds on any products.
If a customer receives a damaged, defective, or broken product, we will provide a free replacement.
The issue must be reported within 24 hours after receiving the order.
Customers must provide clear photos or videos of the damaged product for verification.
Replacement requests made after 24 hours of delivery will not be accepted.
Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement.
Customers will receive a replacement within 2 days of reporting the issue.
For replacement requests or support, please contact our customer service team through WhatsApp, Instagram, or email at info@gingerbox.ae or call +971 50 730 1367.

At Ginger Box, we offer store credit instead of cash refunds.